FAQ
SuperGrok questions, answered
The questions buyers ask most before ordering. If your situation is not covered, email support@supergrok.lol.
Buying and accounts
Do I need to give you my Grok password?
No. A direct top-up is applied to your own account, and we never ask for a password, recovery code or session token.
Which account can I top up?
The account you already use for Grok or X. If you do not have one yet, create it first so the top-up has somewhere to land.
Can I order for someone else?
Yes, but use an email address you can access: order lookup is tied to the purchase email.
Do you sell to businesses?
Yes. Email support before a bulk order so we can prepare the right delivery channel and receipts.
Payment
Which payment methods are accepted?
Card, Apple Pay and Google Pay through Stripe Checkout. Prices are charged in USD.
Do you store my card details?
No. Card data is handled by Stripe and never stored on this site.
My payment failed. What should I do?
Complete the 3-D Secure prompt from your bank and retry. If you were charged but the order still shows as unpaid, contact support with the order number.
Can I get an invoice?
Yes. Email support with the order number and the billing details you need.
Delivery
How long does delivery take?
Automatic code orders are delivered in about 1 to 3 minutes after the payment is confirmed. Manual top-ups are usually handled within 5 to 30 minutes.
The product is sold out. Can I still order?
A sold-out product cannot be ordered. When stock returns, orders are delivered in payment order.
What does the queue mean?
If codes run out mid-flight, paid orders join a queue and are released automatically, strictly in payment order, once stock is added.
Where do I find my delivery contents?
On your order page and in the order email. Keep the order number and purchase email safe.
Refunds and safety
What happens if the top-up fails?
Failed top-ups and undeliverable orders are refunded in full, back to the original payment method.
Are delivered codes refundable?
Digital products are delivered instantly, so once a code has been delivered it is generally not refundable, except for duplicate charges or unusable products.
How do I know this is safe?
Every order has a traceable order number, support never asks for credentials, and payments run through Stripe rather than a bank transfer.
How do I contact support?
Email support@supergrok.lol with your order number and purchase email.
Still deciding?
Read the guides on pricing, plans and delivery.